Refund policy
Returns
Our return policy is designed to ensure product quality and customer safety, given the specialized and perishable nature of peptides. We only accept returns or exchanges under limited conditions:
- Defective or Damaged Items: If your peptide vial arrives damaged, broken, or is proven defective, please contact us within 3 days of receipt. We will offer either a free replacement or a full refund, according to your preference. We may request details or a photo of the damage for our records.
- Incorrect Items: In the rare event you receive the wrong product, notify us within 7 days and we will correct the mistake promptly (we’ll arrange a return and send out the correct item at no cost to you).
- Change of Mind or Other Reasons: We do not accept returns for change of mind, ordering errors, or any reason other than a product fault. Due to the perishable and high-purity nature of our products, once they leave our facility we cannot resell or reuse them, so we cannot take them back unless there was a fault. Please double-check your order details before payment to ensure you’ve selected the correct items.
- Return Procedure: To initiate an eligible return, simply reply to your Order Confirmation email (or contact our customer support) within 7 days of delivery. Our team will provide return instructions. Returned peptide products should remain unused and in their original vials. Note: Any returned peptides will be safely disposed of (not restocked), due to our strict quality control and safety protocols. Once we receive confirmation of a defective return, we will promptly issue your replacement or refund.
We stand by the quality of our products, and this policy ensures that only safe, uncompromised peptides are ever in circulation. If you have any questions or concerns about a delivery, please reach out to us – we’re here to help make it right.
Refunds
If a refund has been agreed, the money will be returned back to the payment card that was originally used to place the order.