We ship internationally to customers in a wide range of countries. If your destination is not available at checkout, please contact us as we can often offer an alternative shipping solution.

Regulatory Responsibility

Due to the complex and frequently changing regulatory landscape surrounding peptides and laboratory reagents, it is the customer’s responsibility to ensure that any products ordered are permitted for import into their destination country and comply with all applicable local laws and regulations.

By placing an order, you confirm that you are legally permitted to import the products purchased.

Customs and Import Clearance

International shipments may be subject to customs inspection and may require additional information or documentation from the recipient. Local customs authorities may contact the recipient directly using the contact details provided at checkout if further information is required.

Please ensure that you are available to respond promptly to any customs enquiries as delays or failure to provide requested information may result in delays refusal or return of the shipment.

While we take care to prepare shipments accurately and in compliance with requirements, we cannot be held responsible for delays holds or seizures imposed by customs authorities.

Duties Taxes and Fees

For eligible destinations applicable import duties taxes and customs fees are calculated and collected at checkout through our shipping partner.

No additional charges will be due on delivery once your order has been dispatched.

Payment Methods

In some countries credit or debit card payments may be unavailable. In these cases bank transfer is available as a payment option and can be selected directly at checkout.

International Order Policy

If an international order is confirmed as lost in transit, the following options are available:

• A 50% refund of the order value, or
  
• A one-time reshipment (no further resends or refunds will apply)
  

Orders that are delayed, held, or refused by customs are not considered lost.

Shipping and Packaging

All international orders are dispatched with tracking.

Contact

If you require further information or assistance regarding international shipping please contact us and we will be happy to help.